Old Navy Return Policies: 2 Surefire Ways to get Your Refund

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Budget Fashionista provides this Old Navy return policies for informational purposes only. These policies are subject to change. Please contact the store directly for current return policies. You can find the official return policy here.

This post may include affiliate links. See our privacy policy.

Editor’s note: In the past, we’ve found that Old Navy return policies are pretty inconsistent, especially when it comes to returning an item bought online. The online receipt DOES NOT have a return policy printed on it, so it’s essential to read their return policy online before purchasing.

Old Navy Return Policies

For items purchased in-store

You can return your merchandise within 45 days from your purchase date by bringing it into the store. Refunds require proof of purchase.

Condition: The item you are returning should be unwashed and unworn and in original condition. Swimwear should have the hygienic liner intact and the tags on. Sunglasses should be accompanied by the original receipt and the case. The tags should be attached.

Method of refund: Purchases are refunded to the original form of payment. Bring the card you used to make the purchase, along with your original receipt and photo identification.

Old Navy Exchange Policy

If you bought an item online and you need to exchange it for a different size, you can exchange for totally free by mail or in store. use Old Navy’s prepaid return shipping label to avoid shipping charges. create a label here.

Items you purchased in the store can be exchanged in the store, but not by mail.

For items purchased online

Timing: Online purchases can be returned within 45 days of your order date. note that if you are sending it back by mail, the item should be received by Old Navy within 45 days, so plan on shipping it earlier than that.

By mail or in store: Most items purchased online can be returned by mail or in the store. Some items are marked with “Return by Mail Only” or “Mail Only” and those can only be returned by mail.

Cost: Returns are totally free if you use Old Navy’s prepaid shipping label. create a label here.

Condition: The item you are returning should be unwashed and unworn and in original condition. Swimwear should have the hygienic liner intact and the tags on. Sunglasses should be accompanied by the original receipt and the case. The tags should be attached.

Method of refund: If you would like a refund to the original form of payment, you should include your order’s shipping confirmation (by mail) or the original credit report card used for the purchase (in store).

Old Navy Returns FAQs

Can I return clearance items?

Items that are marked as final sale cannot be returned or exchanged.

Can you return items to Old Navy without a receipt?

You can return a gift without a receipt or gift receipt. You’ll receive a merchandise certificate by mail for the current selling price of that item.

How to return items bought online from Old Navy?

See above. You can return most items purchased online by mail or in-store. Some items are marked with “Mail Only” and this means you can only return them by mail.

Need much more info on return policies for your fav shops? try these from our how to shop Guide.

Banana Republic Return PolicyDillards Return PolicyDSW Return PolicyJ crew Return PolicyLord and Taylor Return PolicyMarshalls Return PolicyModcloth ReturnsNeiman Marcus Return PolicyOld Navy ReturnsPayless Return PolicySaks Return PolicyUrban Outfitters Return PolicyWalgreens Return Policy

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